Last update: September 20th, 2023
Personal information collected and purposes
In the course of our business, we may collect personal information from you. We only collect personal information that is necessary to provide you with our various services. Wherever possible, we indicate both mandatory and optional fields.
Collection directly from you
We collect personal information about you:
Generally, personal information about you will be collected directly from you. However, we may collect personal information from third parties, to the extent permitted by law.
We may also collect personal information in order to comply with applicable legal and regulatory requirements, or for other purposes permitted by law. We do not collect personal information for other purposes, except with the consent of the individual concerned.
Automatic collection when you contact us or visit our website
We automatically collect information through cookies. Cookies are pieces of information sent to your computer or other similar device you use to access the internet, for example a smartphone, tablet or other mobile device, when you visit a website, which store and sometimes track information about your use of the site. For more information, please see the section on Cookies and IP addresses below.
How is your personal information used or disclosed?
We use or disclose personal information only as reasonably necessary to facilitate the purposes listed above. We may share your information with our affiliates when required to fulfill these purposes.
In some cases, we may share personal information with third-party service providers performing functions on our behalf, including performance venues, providers of IT services, mailing services, call center services, analytical or marketing services, and hosting services.
Finally, your information may be disclosed as necessary to satisfy legal, regulatory, or other insurance, audit and security requirements, and otherwise with your consent, or as permitted or required by law (including as required by Canadian and foreign laws applicable to us or our service providers). Accordingly, in response to a verified request from law enforcement or government officials regarding a criminal investigation or suspected illegal activity, we may (and you authorize us to) disclose your name, city, province, telephone number, e-mail address and order history without a subpoena.
We do not sell, rent or trade your personal information to third parties. Your personal information is distributed without your consent only as permitted or required by law.
Retention of your personal information
We have implemented reasonable security measures to protect against theft, loss, misuse or alteration of your personal information, such as implementing firewalls and encryption technologies, and restricting access to personal information to only those employees who actually need it. However, it is important to note that any information transmitted over the Internet can be intercepted by a third party. Therefore, we cannot and will not assume responsibility for the theft, loss, misuse or alteration of any personal information transmitted over the Internet.
We retain personal information only as long as necessary for the fulfillment of the purposes for which it was collected, or for legal or commercial purposes. When your personal information is no longer required, we destroy or anonymize your personal information (i.e., we modify the information so that it cannot be used to identify, directly or indirectly, a specific individual or be traced back to that individual, in an irreversible manner) in order to use it for future purposes, in accordance with applicable laws.
Hosting and transfer of personal information
We will store personal information on our internal servers or with service providers. Personal information collected about you may be stored and/or processed outside the jurisdiction in which you reside. Our service providers may store and process personal information outside Quebec. When information is stored or processed outside your jurisdiction, it may be subject to the laws of, and accessible by, legal authorities in those other jurisdictions. We have taken appropriate technical, organizational and legal measures to secure such information. We ensure that our service providers comply with all applicable privacy laws, and implement contractual clauses imposing obligations on them. For more information about our data processing abroad, please contact our Privacy Officer (contact details provided below).
Cookies and IP addresses
Visitors to our Site should also be aware that anonymous technical data may be collected during their visit to our Site. This may include the visitor’s IP address, browser type, operating system, domain name, access times and referring website addresses. We use this data to identify an individual, gather broad demographic information about website users, diagnose problems with our systems and administer the Site.
We will not attempt to link or match this anonymous technical data with personally identifiable information, unless we (or our service providers) have obtained your consent or in accordance with applicable law.
Please note that we use analytics providers such as Google Analytics. Please refer to the websites of these service providers for more information about their privacy practices (e.g., you can find more information about Google’s data collection, use and processing practices here: http://www.google.com/policies/privacy/partners/).
Our website may contain links to other third-party websites that may collect personal information. This policy does not include the privacy practices (or lack thereof) of such third parties. We cannot and will not assume responsibility for the policies, practices and actions of such third parties.
What are your rights?
By providing us with your personal information and/or using our products or services, you consent to the collection, use and disclosure of your personal information by Festival Bach.
Before giving you access to your information, providing you with the personal information we hold about you, or making the changes you have requested, we may ask you for information to help us confirm your identity and your right to access that information. In some cases, applicable law may require us to refuse to provide you with access to some or all of the personal information we hold about you, or which we may have destroyed, erased or made anonymous in accordance with our legal obligations to retain records and best practices for the protection of personal information.
You may refuse or withdraw your consent to the collection, use and disclosure of your personal information, or request the deletion of the personal information we hold about you, at any time upon reasonable notice, subject to any legal or contractual requirements. However, if consent is refused or withdrawn, we may not be able to provide certain products or services. We will explain the consequences of deleting your information or withdrawing your consent once we have received your request in order to assist you in your decision.
If we are unable to provide you with access to your personal information, we will inform you of the reasons, subject to any legal or regulatory restrictions. Such restrictions may include, for example, the involvement of information about another person that would reveal their personal information or confidential commercial information, or information that is difficult and prohibitively expensive to obtain.
Effective date and modification
This Policy, as amended from time to time, has been adopted by Festival Bach as of the last update date indicated above. We reserve the right to change this policy at any time. If we intend to use or disclose personal information for purposes materially different from those described in this Policy, we will make reasonable efforts to notify you, including by posting the revised Policy on our Site. Your continued provision of personal information or use of our Site following any changes to this Policy constitute your acceptance of such changes.